Additionally, about 35% or more of the slot machines are not working. On the phone, you are told there are no member rooms available, only to hear them literally giving rooms away bc they have so many rooms open on the weekend you arrive. For example, it is difficult for long term members to reserve member rooms on weekends. It is disappointing for customers to not see the high level customer service Winstar used to provide. However, Winstar is a big business with big profits, and it is failing. Many of them have fought back and survived. The pandemic has been hard on a lot of businesses, especially small businesses. Myself and several other customers mentioned not coming back, we have tried to give Winstar the benefit of the doubt over the last several months, but management is not listening.Winstar used to be a jewel of a casino. Happy customers will feed your casino more profit. The staff on the floor are your first line of business, they are the face of your business, they are the ones that make the profit for your organization by keeping your customers happy.

And, fix the machines so they are not so burned out due to customer concerns. Winstar, your staff is burned out and it shows on the floor. Yes - I had to tell one young man many of us understand, and to hang in there. They are so burned out and ready walk out the door. When you do find someone to help at a machine, you find yourself consoling the Winstar staff member.

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